1. Introduction
Melis Restaurant Whitefield ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make bookings, purchase gift vouchers, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and Contact Details: Your name, email address, phone number, and postal address
- Booking Information: Date, time, party size, and special requests for restaurant reservations
- Payment Information: When purchasing gift vouchers, payment is processed securely through Dojo. We do not store your full card details.
- Communication Preferences: Your preferences for receiving marketing communications
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: Process bookings, manage gift voucher purchases, and respond to enquiries
- To Communicate: Send booking confirmations, reminders, and updates about your reservations
- For Marketing: Send promotional offers and news (only with your consent)
- To Improve: Analyse website usage to enhance our services and user experience
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- SSL encryption for all data transmission
- Secure payment processing through PCI DSS compliant providers
- Regular security assessments and updates
- Limited access to personal data on a need-to-know basis
5. Your Rights
Under UK GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data
- Right to Object: Object to processing based on legitimate interests
6. Contact Us
If you have any questions about this Privacy Policy, please contact:
Melis Restaurant Whitefield
6 Thatch Leach Lane, Whitefield, Manchester M45 6BE
Email: whitefield@melisrestaurant.co.uk
Phone: 0161 566 2264